Contact VisualDx

Let’s get you to the right place

Whether you’re a VisualDx customer who needs support or a health system exploring VisualDx, we’ll get your request to the right team.

For Current VisualDx Customers

Our support team is here to help with access issues, technical questions, account updates, and product guidance.

Contact us for:

  • Login or access issues
  • Feature or usage questions
  • Technical support
  • Account or subscription questions

Or click here to view our tutorials on YouTube.

CONTACT SUPPORT

For Sales, Partnerships, or General Inquiries

If you’re interested in pricing, demos, integrations, or partnerships, use the form below and we’ll connect you with the right person.

Use this for:

  • Demos or pricing questions
  • Health system or enterprise use cases
  • Integrations, APIs, or AI initiatives
  • Partnerships or research collaborations


Quick Answers to Common Questions

To claim CME credits, follow the instructions in your VisualDx account.

See the full CME claim instructions for step-by-step guidance.

If you access VisualDx through your organization, you can create a personal account to earn and claim CME credits.*

How CME works:

CME credits are earned through regular use of VisualDx, including:

  • Searching for diagnoses
  • Exploring drug eruptions
  • Building a differential diagnosis

To claim CME credits and generate a certificate, you must have:

  • A personal VisualDx account linked to your institutional access
  • An active VisualDx subscription

Your CME credits are automatically tracked and stored in your account and remain available over time.

* In support of improving patient care, this activity has been planned and implemented by the Postgraduate Institute for Medicine and VisualDx. The Postgraduate Institute for Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Physicians should only claim credit commensurate with the extent of their participation in the activity.

You may see a login error if your subscription has expired or your credentials are incorrect.

To resolve:

  • Log in to your account to check or renew your subscription
  • If you continue to experience issues, contact VisualDx support

NOTE: If you are an institutional subscriber trying to access VisualDx Mobile, you must first set up a personal account.

Your next step depends on how you access VisualDx:

  • If you access VisualDx through your institution (no login required):
    You may not need a username or password.
    Try accessing VisualDx while on your organization’s network.
    If access issues continue, contact your IT department or VisualDx support.
  • If you created a personal account under your institution’s license:
    You can reset your credentials using the “Forgot password” option.

To create a personal account using your Institution’s license, launch VisualDx at your institution and click “CME Certification.”

Click “Create a Personal VisualDx Account” and fill out the form as instructed.

To claim CME credits, follow the instructions in your VisualDx account.

See the full CME claim instructions for step-by-step guidance.

CME credits* are included with all individual VisualDx accounts.

You can earn CME credits through regular use of the platform, including:

  • Searching for diagnoses
  • Exploring drug eruptions
  • Building a differential diagnosis

To claim and generate a CME certificate, you must have an active VisualDx subscription.

Your CME credits are automatically tracked and stored in your account and remain available over time.

* In support of improving patient care, this activity has been planned and implemented by the Postgraduate Institute for Medicine and VisualDx. The Postgraduate Institute for Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Physicians should only claim credit commensurate with the extent of their participation in the activity.

You may see a login error if your subscription has expired or your credentials are incorrect.

To resolve:

  • Log in to your account to check or renew your subscription
  • If you continue to experience issues, contact VisualDx support

NOTE: If you are an institutional subscriber trying to access VisualDx Mobile, you must first set up a mobile account.

  1. Sign in to VisualDx using your username and current password.
  2. Click on your user name in the top right corner and choose “Change Password”.
  3. Follow the steps to change your password.

Other Ways to Reach Us

Email Support (current customers): online_support@visualdx.com
Phone: 1-800-357-7611
Hours: Monday–Friday, 8:30–4:30 ET

VisualDx
302 N. Goodman Street, Suite E200
Rochester, NY 14607