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Have any questions about VisualDx? We’d love to hear from you.

In order to serve you quickly, please send an email to online_support@visualdx.com with as much information about your issue as possible.

If you wish to share a VisualDx success story please email marketing@visualdx.com.


Frequently Asked Questions

Click here for full instructions on claiming CME credits.

CME is included with all individual accounts.* As part of an institutional license, you can create a personal account to accrue and claim CME credits.

CME is accrued through the general use of the VisualDx product such as searching diagnoses or drug eruptions or building a differential.

You must have an active VisualDx subscription to claim and generate a CME certificate. VisualDx will store the CME credits associated with your account indefinitely.

If you are a physician insured by Coverys, read the Program Overview or contact Coverys to learn how to take advantage of the VisualDx CME malpractice insurance discount program.

*This activity has been planned and implemented in accordance with the accreditation requirements and policies of the ACCME through the joint providership of Med-IQ and VisualDx. Med-IQ is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Med-IQ designates this point of care activity for a maximum of 0.5 AMA PRA Category 1 Credits.TM Physicians should only claim credit commensurate with the extent of their participation in the activity.

Contact your IT department or contact us for help.

NOTE: If you are an institutional subscriber trying to access VisualDx Mobile, you must first set up a mobile account.

As an institutional user, you do not have this option.

If you have created a personal account under your institution’s license, see how to change your password under the Individual Subscriber FAQs

If you are an institutional subscriber, you may not need a username and password. Contact your IT department or contact us for help.

If you have created a personal account under your institution’s license, see forgot my password under the Individual Subscriber FAQs

1. From an IP-authenticated clinical computer, go to visualdx.com/visualdx

2. Click Get the Mobile App and fill out the information to create a personal login account. (Tip: Complete this step before downloading the app)

3. Search VisualDx in either the iTunes Store or Google Play. Download and enter the username and password you created in Step #2.  Congratulations, you’re ready to go!

Download instructions in PDF format.

To create a personal account using your Institution’s license, launch VisualDx at your institution and click “CME Certification.”

Click “Create a Personal VisualDx Account” and fill out the form as instructed.

To improve performance of VisualDx, results are truncated to 150 diagnoses.

The purpose of Filter in VisualDx is to filter out diagnoses that may not make sense for your patient. Therefore, Filter only appears when your differential results contain diagnoses that can be filtered out. This includes diagnoses that contain Chem/Bio/Rad/Nuclear Exposure, Travel, Medication Reaction, Bites & Stings, and Marine Exposure.

NOTE: If you enter a finding directly that falls into one of these categories, that category will not appear in the filter options. For example, if you enter in “Ghana” as a finding, Travel will not be selectable in the Filter options. To remove this finding, go back to the differential builder and edit the findings.

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