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What should I do if I forgot my username or password?

Your next step depends on how you access VisualDx:

• If you access VisualDx through your institution (no login required):
  You may not need a username or password.
  Try accessing VisualDx while on your organization’s network.
  If access issues continue, contact your IT department or VisualDx support.
• If you created a personal account under your institution’s license:
  You can reset your credentials using the “Forgot password” option.