Frequently Asked Questions

Yes. AI Image Analysis is available as an add-on to an institutional VisualDx license.

To learn more about pricing and availability, please contact our sales team.

VisualDx’s AI image analysis tool is available on both iOS and Android devices. You must have:

• iOS mobile devices using 11.2 or later
• Android mobile devices using 6 (Marshmallow) or later

No. Patient images are not stored, reused, or sent back to VisualDx.

• Images are not retained on the device after analysis
• Images are not transmitted to VisualDx servers
• Images are not used to train machine learning models

We improve our AI models using the proprietary VisualDx image collection and publicly available datasets.

Yes. VisualDx AI Image Analysis is designed to support HIPAA compliance.

• No patient-identifiable information is collected
• Images are not stored or transmitted
• No data is linked to individual patients

VisualDx uses a lesion recognition model tool to analyze uploaded skin images.

• The model compares the image against ~80 lesion types
• Each lesion type receives a confidence score
• The top 3 matches are shown to the user
• The clinician selects the best match
• The selected lesion is then added to the diagnostic workup
• The user then answers follow-up questions to refine the differential diagnosis.

Important: The image is deleted immediately after analysis.

No, it is an add-on product that works in conjunction with a VisualDx license. It cannot be purchased as a standalone product.

To enable AI Image Analysis, you or your organization must have an active VisualDx subscription.

Visit our pricing page or contact sales to explore subscription and add-on options.

Your subscription type depends on how you access VisualDx:

• Institutional subscriber:
  You can access VisualDx at your workplace without logging in (no username or password required).
• Personal account with institutional access:
  You access VisualDx through your organization but have created a personal account for features like CME tracking and mobile access.
• Individual subscriber:
  You purchased VisualDx yourself or received a complimentary license from a third party.

VisualDx is widely used by healthcare professionals, including physicians (MDs), nurse practitioners (NPs), and physician assistants (PAs).

• Used at over 50% of U.S. academic medical centers
• Trusted by more than 2,300 hospitals and institutions worldwide

Adoption continues to grow as more clinicians use VisualDx for clinical decision support.

Browser requirements

VisualDx is a web-based application that runs in any modern browser. All network traffic is encrypted via HTTPS on port 433. Browsers must have an active internet connection and have session cookies and JavaScript enabled.

You may be viewing public (limited-access) content instead of the full VisualDx experience. This typically happens when you are not recognized as a subscriber.

To resolve:

• If you have an individual subscription:
  Click “Subscriber Sign In” in the upper right corner and enter your credentials to access full content.
• If your institution provides access:
  Make sure you are connected to your organization’s network (e.g., on-site network or VPN), then reload VisualDx.

If you are still seeing limited access after trying these steps, please contact support@visualdx.com for assistance.

Cite the VisualDx topic as a chapter in an electronic book titled VisualDx. There are no page numbers, and publication year should be the current year.

Example:

Legesse Dereje E, Burgin S, Prasad P. Mediterranean spotted fever. In: VisualDx. Logical Images; 2026. Accessed June 18, 2026. https://app.visualdx.com/diagnosis/53496?imageSet=0&moduleId=101

Use of VisualDx images is subject to the terms of your VisualDx license. To determine the scope of your rights for any usage outside of VisualDx, please refer to our image and content use policy.

At the core of the VisualDx family of products is our world-class medical image collection, which has been developed through 27 years of thoughtful, systematic collecting and curation. We have established relationships with an international community of physician experts and developed a secure, efficient means for uploading and centralizing digital cases from around the world.

Image contributors are vetted based on sample image/case review, professional credentials, and medical specialty. With quality and accuracy being foundational principles of a collection acquisition strategy, this step is critical to ensuring the highest level of clinical integrity within our products.

Participating image contributors are regarded as valued partners in this process, as they are required to provide accurate clinical case data and ensure that any potentially identifiable images have informed patient consent.

If you have questions about the image collection or are interested in becoming an image contributor, contact our Senior Director of Visual Content.

To claim CME credits, follow the instructions in your VisualDx account.

See the full CME claim instructions for step-by-step guidance.

CME credits* are included with all individual VisualDx accounts.

You can earn CME credits through regular use of the platform, including:

• Searching for diagnoses
• Exploring drug eruptions
• Building a differential diagnosis

To claim and generate a CME certificate, you must have an active VisualDx subscription.

Your CME credits are automatically tracked and stored in your account and remain available over time.

* In support of improving patient care, this activity has been planned and implemented by the Postgraduate Institute for Medicine and VisualDx. The Postgraduate Institute for Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Physicians should only claim credit commensurate with the extent of their participation in the activity.

You may see a login error if your subscription has expired or your credentials are incorrect.

To resolve:

• Log in to your account to check or renew your subscription
• If you continue to experience issues, contact VisualDx support

NOTE: If you are an institutional subscriber trying to access VisualDx Mobile, you must first set up a mobile account.

1. Sign in to VisualDx using your username and current password.
2. Click on your user name in the top right corner and choose “Change Password”.
   
3. Follow the steps to change your password.

• Username:
  Your username is the email address you used to create your VisualDx account
• Forgot your password?
  Use the password reset page to receive a reset link via email: Reset your password

After resetting your password, you can log in and update it if needed.

Download the free VisualDx Mobile app on your mobile device from the iTunes Store or Google Play.

Launch the VisualDx app from your device and sign in using your current VisualDx username and password.

To claim CME credits, follow the instructions in your VisualDx account.

See the full CME claim instructions for step-by-step guidance.

If you access VisualDx through your organization, you can create a personal account to earn and claim CME credits.*

How CME works:

CME credits are earned through regular use of VisualDx, including:

• Searching for diagnoses
• Exploring drug eruptions
• Building a differential diagnosis

To claim CME credits and generate a certificate, you must have:

• A personal VisualDx account linked to your institutional access
• An active VisualDx subscription

Your CME credits are automatically tracked and stored in your account and remain available over time.

* In support of improving patient care, this activity has been planned and implemented by the Postgraduate Institute for Medicine and VisualDx. The Postgraduate Institute for Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Physicians should only claim credit commensurate with the extent of their participation in the activity.

You may see a login error if your subscription has expired or your credentials are incorrect.

To resolve:

• Log in to your account to check or renew your subscription
• If you continue to experience issues, contact VisualDx support

NOTE: If you are an institutional subscriber trying to access VisualDx Mobile, you must first set up a personal account.

Your next step depends on how you access VisualDx:

• If you access VisualDx through your institution (no login required):
  You may not need a username or password.
  Try accessing VisualDx while on your organization’s network.
  If access issues continue, contact your IT department or VisualDx support.
• If you created a personal account under your institution’s license:
  You can reset your credentials using the “Forgot password” option.

To create a personal account using your Institution’s license, launch VisualDx at your institution and click “CME Certification.”

Click “Create a Personal VisualDx Account” and fill out the form as instructed.

• Individual subscription:
  Purchased by a single healthcare professional for personal use at the point of care.
  Available for purchase on this website, the Apple App Store, or Google Play.
• Institutional account:
  Purchased by hospitals, academic medical centers, clinics, or group practices.
  Access is typically provided to clinicians as a resource and may be integrated with systems like the EHR/EMR or other tools.

To purchase VisualDx for your organization, please contact us for pricing.

VisualDx is often provided through an institution’s medical library or IT department.

If you’re unsure whether your organization has access:

• Check with your library or IT team
• Or contact VisualDx support for assistance

AI Image Analysis is an add-on feature within VisualDx that helps clinicians evaluate skin findings.

• Capture or upload an image of a skin condition
• The AI model analyzes the lesion type
• You answer guided questions
• VisualDx returns results to support clinical decision-making

Yes. Individual users can add AI Image Analysis to their personal account, even if their primary access is through an institution.

Yes. AI Image Analysis can be added at any time to an existing VisualDx subscription.

All VisualDx plans include access to the medical image library and clinical decision support content.

Yes. VisualDx Enterprise supports EHR integration, including:

• SMART® on FHIR®
• HL7 Infobutton

These integrations focus on incorporating patient context (eg, problem and medication lists) into the workflow.

Note: EHR integration is not available for individual or small group plans.

Yes. You can access VisualDx via the web application.

However, the following features require a mobile device:

• VisualDx Mobile app
• AI Image Analysis

Yes. A single VisualDx account can be used on:

• Up to two mobile devices
• Plus web access

You can be logged in on up to three devices at the same time.

Important: Accounts are intended for individual use only and should not be shared. Refer to the license agreement for full details.

All new VisualDx customers receive the 7-day free trial as part of a new subscription.

No. All VisualDx subscriptions include access via mobile app at no extra charge. Visit our mobile app page to learn how to obtain an individual mobile access account via your institution and download the VisualDx Mobile app. If you already have an individual subscription, you may use your existing login information.

All individual VisualDx subscribers can accrue AMA PRA Category 1 CME credits by using VisualDx. Read more about it on our CME page.

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the ACCME through the joint providership of Med-IQ and VisualDx. Med-IQ is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians. Med-IQ designates this point of care activity for a maximum of 0.5 AMA PRA Category 1 Credits.^TM Physicians should only claim credit commensurate with the extent of their participation in the activity.

We no longer offer the essentials package because our tool can no longer segment the modules. The expanded product works across general medicine and many areas interact based on the premise you can build a differential beginning with a chief complaint.

If at any time during the trial you decide to cancel your subscription, simply go to VisualDx.com, sign in using My Account, and select “cancel subscription” to cancel without being charged. You may also cancel your subscription at any time after the initial trial period.